How can we help?

Find answers to common questions below, or contact us directly for help with the FreeReader app.

What to include

To help us investigate a technical issue, please include:

• your iPhone model and iOS version;
• your FreeReader app version;
• what you expected to happen and what happened instead; and
• the steps needed to reproduce the issue, if known.

Screenshots are helpful, but please do not send private, sensitive, or copyrighted documents.

Frequently asked questions

Which file types can I import?

FreeReader supports EPUB, PDF, and plain text (TXT) files. Import a file from your device using the Files picker, and it will appear in your library.

Does FreeReader need an internet connection?

No. Your documents, their text, and generated audio are processed on your iPhone. App Store downloads and updates still require Apple's services.

Which languages are supported?

FreeReader supports 32 languages. Available voices may vary by language and iOS version.

Does FreeReader upload my documents?

The iOS app processes documents on your device. On the web, original files and generated audiobook audio stay in your browser, but speech generation sends passages to our speech service. An active Gold subscription syncs parsed documents and reading progress to your account. See the Privacy Policy for details.

Can support recover my library or listening progress?

We cannot recover a guest library if browser or app storage is cleared. Gold subscribers can sync parsed books and progress to their accounts. Deleting the iOS app removes its local data from that device.

How do I delete my data?

Remove individual books from your library inside the app, or choose "Delete App" in iOS to remove the app and its local data. Apple controls device backups through your Apple and iCloud settings.

Privacy and legal

Review FreeReader's Privacy Policy and Terms of Service.

How do I report a rights concern?

If you believe material available through FreeReader infringes your rights, see our Copyright & Rights Policy for what to include in a report and how we respond.

Publisher

Prism Labs LLC
New Jersey, United States